Emergency Call-Out in Bracknell

At Phase 1 Plumbing & Heating, we handle urgent call-outs every week across Bracknell and the surrounding areas. 

One of our recent jobs in Bracknell highlights just how quickly a small hidden fault can bring a heating system to a stop. The customer’s boiler was losing pressure rapidly, shutting itself down, and leaving the household without reliable heating or hot water.

The Emergency Call

The customer explained that:

• Their boiler kept cutting out due to constant pressure loss.
• They had been topping up the system daily just to keep it running.
• They could hear running water near the top of the stairs, close to the boiler cupboard.

That information pointed towards a significant hidden leak.

Our Advice Before Arrival

To prevent further damage, we explained over the phone how to:

• Isolate the heating system and boiler safely.
• Choose the best option to access the problem area quickly.

The client decided to open the wall and floor themselves, speeding up the process and reducing labour time — a practical decision that helped keep costs lower.

Diagnosis – The Hidden Leak

Once on site, the problem was revealed:

• A screw had been driven through the heating pipe years earlier during previous works.
• Over time, the screw corroded inside the pipe.
• When a new combi boiler was installed recently, the change from gravity-fed pressure to mains pressure finally dislodged the screw, opening up a major leak.

This explained both the rapid pressure loss and the sound of water near the boiler cupboard.

The Repair

With the floor already open, we could act quickly:

• The heating system was drained down and isolated.
• The damaged section of pipe was cut out completely.
• New pipework was installed using 15mm copper and press fittings for speed and reliability.
• The system was refilled, re-pressurised and tested to confirm the repair.

Thanks to efficient preparation and modern press-fit technology, the entire repair was completed within our 1-hour daytime emergency slot.

The Result

The customer had their heating and hot water restored the same day. The total call-out cost was just £95 + VAT plus materials, as the repair fell comfortably within the first hour.

This was a perfect example of how our emergency call-out service keeps costs fair while solving urgent issues quickly.

Why Customers in Berkshire Choose Phase 1 Plumbing & Heating

• Emergency call-outs within 1 hour across Reading, Bracknell, Tilehurst, Pangbourne, Burghfield, Calcot, Caversham & Mortimer.
• Transparent pricing – from £95 + VAT daytime / £150 + VAT evenings & weekends.
• Over 25 years’ plumbing & heating experience.
• Fully qualified: Level 3 Plumbing & Heating, NICEIC Domestic Installer, G3 Unvented Certified.
• Easy booking via 0118 430 0012 or WhatsApp 07467 376920.

Call Today

If you need an emergency plumber in Reading, Bracknell, Tilehurst or anywhere in Berkshire, Phase 1 Plumbing & Heating are here to help. From boiler breakdowns to burst pipes and leaks, we deliver rapid, reliable repairs when you need them most.

📞 0118 430 0012 | 💬 WhatsApp 07467 376920
💧 Transparent, professional, and fast emergency response across Berkshire.